{"id":2702,"date":"2015-05-26T19:14:45","date_gmt":"2015-05-26T19:14:45","guid":{"rendered":"https:\/\/rc4wd.com\/go\/?page_id=2702"},"modified":"2026-02-20T17:07:35","modified_gmt":"2026-02-20T17:07:35","slug":"shipping-and-returns","status":"publish","type":"page","link":"https:\/\/rc4wd.com\/go\/support\/shipping-and-returns\/","title":{"rendered":"Shipping, Returns &#038; Warranty"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"2702\" class=\"elementor elementor-2702\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7331813b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7331813b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-64b41dd0\" data-id=\"64b41dd0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-78935a4f elementor-widget elementor-widget-toggle\" data-id=\"78935a4f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2021\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2021\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">General Shipping Policy<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2021\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2021\"><p><b>General Shipping Policy<\/b><\/p><p><b>Adding Items to Your Cart<\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Add items to your cart to view available shipping methods and real-time shipping rates.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Estimated shipping and delivery dates are provided based on product availability and the selected shipping method.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Certain items may include specific shipping requirements or additional handling information.<\/span><\/li><\/ul><p><b>Shipping Estimates<\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Estimated ship dates may be displayed during checkout.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Most in-stock orders ship within 2\u20135 business days from our warehouse.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Transit times vary depending on destination, carrier, and selected service level.<\/span><\/li><\/ul><p><b>Order Processing Time<\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Orders are typically processed within 2\u20135 business days (excluding weekends and holidays).<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Orders are not shipped on weekends or recognized holidays.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">During periods of high order volume, processing times may be extended.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Customers will be notified via email or phone if significant delays are anticipated.<\/span><\/li><\/ul><p><b>Tracking Information<\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Tracking details are provided once your order has shipped.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Updates from DHL, UPS, USPS, and FedEx may take several days to appear in the carrier\u2019s system.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">USPS tracking may only reflect \u201cAccepted\u201d or \u201cReceived\u201d status until final delivery.<\/span><\/li><\/ul><p><b>Airmail Delivery (When Selected)<\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Please allow 3\u20138 weeks for delivery via standard Airmail service.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">RC4WD is not responsible for lost or untraceable Airmail shipments.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">For faster and more secure delivery, we recommend selecting <\/span><span style=\"font-weight: 400;\">FedEx, USPS, UPS, or DHL.<\/span><\/li><\/ul><p><b>Shipping Liability &amp; Claims<\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Once an order has been transferred to the shipping carrier, RC4WD is not liable for products that are lost, damaged, or delayed in transit.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If your shipment arrives damaged, please contact the carrier directly to initiate a claim.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Retain all packaging materials and damaged goods until the claim process has been completed.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Orders may ship in multiple packages depending on stock availability and warehouse location.<\/span><\/li><\/ul><p><b>Multiple Shipments<\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Orders may ship in multiple packages depending on product availability and warehouse location.<\/span><\/li><\/ul><p><b>Additional Information<\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">For further details and shipping updates, please visit our blog or contact our customer support team.<\/span><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2022\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2022\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">International Shipping Policy<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2022\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2022\"><p><b>International Shipping Policy<\/b><\/p><p><span style=\"text-decoration: underline;\"><strong>Be sure to review and General Shipping Policy above as it pertains to International shipping.\u00a0<\/strong><\/span><\/p><p><b>Shipping Availability<\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">RC4WD ships to most international destinations worldwide.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Certain products may be subject to export restrictions or carrier limitations and may not be eligible for shipment to specific countries.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">In some regions, limited or alternative payment methods may be required to complete your purchase.<\/span><\/li><\/ul><p><b>Customs, Duties &amp; Taxes<\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">International shipments may be subject to import duties, taxes, brokerage fees, and other customs charges imposed by the destination country.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>RC4WD is not responsible for these charges<\/b><span style=\"font-weight: 400;\">. All customs duties, taxes, and related fees are the sole responsibility of the recipient.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">We strongly recommend that customers research applicable customs fees and import regulations in their country prior to placing an order to avoid unexpected charges or delays.<\/span><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2023\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2023\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Return Policy<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2023\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2023\"><p>Our 30-Day return policy gives you plenty of time to consider your purchase. You may contact us for instructions to\u00a0return any item in its original condition within 30 days of the date of shipment for a refund or exchange. Some items are subject to be\u00a0charged a 15% restocking fee based on their returned condition(s).<\/p><p>To get your return\/warranty replacement set up\u00a0, we will\u00a0require\u00a0specific information such as:<br \/>What you&#8217;d like to have done: Return (Brand New in the Box, Return (Open Box) and\/or Exchange (Defect)<\/p><ul><li><span style=\"color: #ffffff;\">RC4WD Order #<\/span><\/li><li><span style=\"color: #ffffff;\">Full Name<\/span><\/li><li><span style=\"color: #ffffff;\">Address<\/span><\/li><li><span style=\"color: #ffffff;\">Item(s) Requesting Warranty Service<\/span><\/li><li><span style=\"color: #ffffff;\">Additional Notes (If Any)<\/span><\/li><\/ul><p><span style=\"color: #ffffff;\">This Return Goods Form can be downloaded\u00a0<strong><a style=\"color: #ffffff;\" href=\"https:\/\/www.rc4wdteam.com\/Docs\/Return-Good-Form.pdf\" target=\"_blank\" rel=\"noopener\">here<\/a><\/strong>.<\/span><\/p><p><span style=\"color: #ffffff;\"><a style=\"color: #ffffff;\" href=\"https:\/\/rc4wd.com\/go\/wp-content\/uploads\/2015\/05\/Screen-Shot-2016-01-18-at-12.52.31-PM.png\"><img fetchpriority=\"high\" decoding=\"async\" class=\"alignleft size-full wp-image-3893\" src=\"https:\/\/rc4wd.com\/go\/wp-content\/uploads\/2015\/05\/Screen-Shot-2016-01-18-at-12.52.31-PM.png\" alt=\"How To Get Replacement Parts or Refund\" width=\"1461\" height=\"114\" srcset=\"https:\/\/rc4wd.com\/go\/wp-content\/uploads\/2015\/05\/Screen-Shot-2016-01-18-at-12.52.31-PM.png 1461w, https:\/\/rc4wd.com\/go\/wp-content\/uploads\/2015\/05\/Screen-Shot-2016-01-18-at-12.52.31-PM-300x23.png 300w, https:\/\/rc4wd.com\/go\/wp-content\/uploads\/2015\/05\/Screen-Shot-2016-01-18-at-12.52.31-PM-1024x80.png 1024w\" sizes=\"(max-width: 1461px) 100vw, 1461px\" \/><\/a><\/span><\/p><p><span style=\"color: #ffffff;\"><img decoding=\"async\" class=\"size-full wp-image-3910 aligncenter\" src=\"https:\/\/rc4wd.com\/go\/wp-content\/uploads\/2015\/05\/Screen-Shot-2016-01-20-at-11.42.46-AM.png\" alt=\"How To Return Items Image\" width=\"555\" height=\"662\" srcset=\"https:\/\/rc4wd.com\/go\/wp-content\/uploads\/2015\/05\/Screen-Shot-2016-01-20-at-11.42.46-AM.png 555w, https:\/\/rc4wd.com\/go\/wp-content\/uploads\/2015\/05\/Screen-Shot-2016-01-20-at-11.42.46-AM-252x300.png 252w\" sizes=\"(max-width: 555px) 100vw, 555px\" \/><\/span><\/p><p><span style=\"color: #ffffff;\">Upon receiving your return, the item will be reviewed by our Quality Assurance department and we will contact you for further details. Once your return\u00a0is accepted, your refund or new item will be processed. \u00a0Please note that items showing signs of wear and tear,\u00a0alterations\u00a0or damaged in any way cannot be accepted for return. Returns that are improperly packaged will be refused for refund\/replacement.<\/span><\/p><p class=\"\"><span style=\"color: #ffffff;\">You should expect to receive your refund within four weeks of returning your item(s). However, in many cases you will receive a refund quicker. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days) and the time it takes your bank or PayPal to process our refund request (5 to 10 business days). If you need to return an item, simply download the Return Goods Form\u00a0<strong><a style=\"color: #ffffff;\" href=\"https:\/\/rc4wd.com\/go\/wp-content\/uploads\/2016\/01\/Return-Good-Form.pdf\" target=\"_blank\" rel=\"noopener\">here<\/a>\u00a0<\/strong>and send us an e-mail and include the completed form or provide item number(s), your original order number and reason for the return. We will send you the details on how to return the item(s) at that time. We&#8217;ll notify you via e-mail of your refund once we&#8217;ve received and processed the returned item(s).<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2024\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-2024\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Warranty<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2024\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-2024\"><span style=\"color: #ffffff;\">RC4WD non-electrical products are warranted to be free of defects in materials and workmanship when new. Our limited warranty does not cover damages due to normal wear and tear, user error of assembly or installation, user modifications, user&#8217;s failure to perform routine maintenance, addition of aftermarket parts or option parts. This warranty lasts for 30 days after arrival for original purchaser. In the event of a defect under this warranty, RC4WD will, at our discretion, replace the product, provided our inspection indicates that an original defect exists. RC4WD reserves the right to replace any product which is no longer available with a product of comparable value and function. If RC4WD determines the repair is not covered under warranty guidelines, we will contact you to discuss your options.<\/span>\n\n<span style=\"color: #ffffff;\">RC4WD warranties its electronics for 30 days from date of arrival. This covers all electrical items except items that are already noted on the individual product page. If you have a question about our warranty, please send us an e-mail at support@rc4wd.com and we will gladly discuss options\u00a0with you or follow the process below:<\/span>\n\n<span style=\"color: #ffffff;\">Similar to a product return, a warranty replacement\u00a0will require\u00a0specific information such as:<\/span>\n<ul>\n \t<li><span style=\"color: #ffffff;\">What you&#8217;d like to have done: Return (Brand New in the Box, Return (Open Box) and\/or Exchange (Defect)<\/span><\/li>\n \t<li><span style=\"color: #ffffff;\">RC4WD Order #<\/span><\/li>\n \t<li><span style=\"color: #ffffff;\">Full Name<\/span><\/li>\n \t<li><span style=\"color: #ffffff;\">Address<\/span><\/li>\n \t<li><span style=\"color: #ffffff;\">Item(s) Requesting Warranty Service<\/span><\/li>\n \t<li><span style=\"color: #ffffff;\">Additional Notes (If Any)<\/span><\/li>\n<\/ul>\n<span style=\"color: #ffffff;\">This form can be downloaded\u00a0<strong><a style=\"color: #ffffff;\" href=\"https:\/\/rc4wd.com\/go\/wp-content\/uploads\/2016\/01\/Return-Good-Form.pdf\" target=\"_blank\" rel=\"noopener\">here<\/a><\/strong>.<\/span><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>General Shipping Policy General Shipping Policy Adding Items to Your Cart Add items to your cart to view available shipping [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":3059,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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