FAQs

Q?

I’ve contacted a dealer/distributor in my area, but I can’t get ahold of them and/or they are out of business.

A.

We always try to keep on top of all our dealers and distributors. If you run into a situation where the dealer/distributor in your area listed on our site is not responding and/or is out of business, please let us know!

In the meantime, we recommend calling your local hobby shops or click here for our Authorized Dealers page.

You may also visit us on our Store Site to complete your order directly through us.

Q?

Why don’t you offer phone support?

A.

At RC4WD, we are constantly thinking of ways to enhance your customer experience. Not all of our customer service specialists are fully versed in the 3000+ products/parts we offer and the multiple combinations they can be used . By contacting us via email, we have the ability to respond to even the most technical inquires our customers have around the clock.

Q?

Will this fit?

A.

At RC4WD, we want to ensure that your parts fit with your build(s). To see if a part is compatible with another, select the part on the store site and then view ‘Notes’ towards the bottom of the description. Here, you should be able to view specifics including compatibility.

If you are unable to find the information you need, please feel free to reach out to us at support@rc4wd.com and provide us with as much information as possible.

Q?

Do you offer a warranty?

A.

RC4WD offers a warranty. To see if you qualify, please visit our Shipping, Returns and Warranty page or send an email to support@rc4wd.com.

We will get back to you as soon as possible with a solution!

Q?

How often does RC4WD have discounts, promos, stickers and/or contests?

A.

To find out more about RC4WD discounts, promos, stickers and/or contests, follow us on our social media accounts, check out our News section on our store site or read our Blog.

We also recommend signing up for our newsletter in the lower right hand corner of our Store Site site!!

We like to offer our loyal followers the latest news and information there!!

Q?

How do I become a dealer?

A.

We always welcome new dealers!

Please complete the form below and provide the following information:

  • Recent photos of the inside of your store showing inventory
  • If you already stock RC4WD products, please include photos of your RC4WD inventory
  • Photo of the outside of your store including your business sign
  • Recent copy of an invoice from one major RC supplier or manufacturer (PDF or attachment)
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To find a current dealer, visit our Dealers page.