Domestic Shipping
Please add any items to your cart to get the shipping prices and options. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Please also be aware that many items on the website have their own certain shipping information.
Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Your order can take anywhere from 2-5 days to ship from our warehouse. Shipping times vary upon location and shipping provider.
Please also note that when you receive a shipping notice from us with a DHL/UPS/USPS/Fed Ex tracking number that it could take several days for these companies to update their tracking information. In the case of USPS, at times their system only shows that an item has been received and the next update is after the item has been delivered.
Airmail delivery times can vary by destination. Please allow 3-8 weeks for your goods to arrive. We are not held responsible for lost airmail shipments. We encourage all customers to use EMS/UPS/DHL as their shipping option.
Damages, Lost, Misplaced or Delayed Shipment
RC4WD is not liable for any products damaged, lost, or delayed during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Additionally, we ship from multiple warehouses so your order may arrive in several shipments depending on available stock. For more information, visit our blog.
![How To Get Replacement Parts or Refund](https://rc4wd.com/go/wp-content/uploads/2015/05/Screen-Shot-2016-01-18-at-12.52.31-PM.png)
![How To Return Items Image](https://rc4wd.com/go/wp-content/uploads/2015/05/Screen-Shot-2016-01-20-at-11.42.46-AM.png)
You should expect to receive your refund within four weeks of returning your item(s). However, in many cases you will receive a refund quicker. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days) and the time it takes your bank or PayPal to process our refund request (5 to 10 business days). If you need to return an item, simply download the Return Goods Form here and send us an e-mail and include the completed form or provide item number(s), your original order number and reason for the return. We will send you the details on how to return the item(s) at that time. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item(s).
- What you’d like to have done: Return (Brand New in the Box, Return (Open Box) and/or Exchange (Defect)
- RC4WD Order #
- Full Name
- Address
- Item(s) Requesting Warranty Service
- Additional Notes (If Any)