运输
我们可以发送至世界各地！ 但各别产品受到相关限制，无法运往国际目的地。另外有一些国家需要以特定的支付形式。 如果您遇到任何问题，请发送电子邮件至我们的邮箱，我们很乐意与您讨论相关细节。
Please create an account and add any items to your cart to get the shipping prices and options. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Please also be aware that many items on the website have their own certain shipping information. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Your order can take anywhere from 1-8 days to ship from our warehouse. Shipping times vary upon location and shipping provider.
请创建一个帐户，并添加商品到您的购物车，以获得运输价格和选项。 当您下订单时，我们会根据您选择的物品和运送选项的可用性来估算运送和交付日期。 另请注意，网站上的许多商品都有自己的特定货运信息。 根据您选择的运输供应商，运输日期估算可能会出现在运输报价页面上。 您的订单可以从任何地方1-8天从我们的仓库出货。 运输时间因地点和运输提供商而异。
另请注意，当您收到来自我们的DHL / UPS / USPS / Fed Ex运单跟踪号码时，这些运输公司可能需要几天时间更新跟踪信息至其网站。
请注意，选择 airmail 邮寄方式, 将没有跟踪号。This option has a shipment number, but it is not a live tracking number. Airmail delivery times can vary by destination. Please allow 3-8 weeks for your goods to arrive. We are not held responsible for lost airmail shipments. We encourage all customers to use EMS/UPS/DHL as their shipping option.
请注意，当您选择航空邮件选项，这不带有跟踪号码。 这个选项有一个货号，但它不是一个实时跟踪号码。 空邮时间可能因目的地而异。 请允许3-8周的货物到达。 我们不对丢失的航空邮件负责。 我们鼓励所有客户使用EMS / UPS / DHL作为运输选项。
Product & Shipment fees do not include custom/tax fee. Each country has its own custom clearance fee/tax and procedures to be carried out by the receiver once the product arrives at your country. Please contact your country's customs for accurate knowledge regarding this matter.
产品和运费不包括定制/税费。 一旦产品到达贵国，每个国家都有自己的清关手续费/税和手续费。 请联系您的国家的海关准确了解此事。
Additionally, we ship from multiple warehouses so your order may arrive in several shipments depending on available stock. For more information, visit our blog.
此外，我们从多个仓库出货，所以您的订单可能会根据可用库存到达多个货运。 有关更多信息，请访问我们的
Return Policy
Our 30-Day return policy gives you plenty of time to consider your purchase. You may contact us for instructions to return any item in its original condition within 30 days of the date of shipment for a refund or exchange. Some items are subject to be charged a 15% restocking fee based on their returned condition(s).
我们的30天退货政策为您提供了充足的时间来考虑您的购买。 您可以联系我们，以获得退货或换货之日起30天内退回原始状态的任何物品。 有些物品根据退货情况需要收取15％的补充费用。
To get your return/warranty replacement set up , we will require specific information such as:
- What you'd like to have done: Return (Brand New in the Box, Return (Open Box) and/or Exchange (Defect)
- RC4WD Order #
- Full Name
- Address
- Item(s) Requesting Warranty Service
- Additional Notes (If Any)要设置您的退货/保修更换，我们需要具体的信息，如：你想做什么：返回（箱中新品牌，退货（开箱）和/或交换（缺陷）
RC4WD订购＃
全名
地址
需要保修服务的项目
其他注意事项（如果有）
This Return Goods Form can be downloaded here.
Upon receiving your return, the item will be reviewed by our Quality Assurance department and we will contact you for further details. Once your return is accepted, your refund or new item will be processed. Please note that items showing signs of wear and tear, alterations or damaged in any way cannot be accepted for return. Returns that are improperly packaged will be refused for refund/replacement.
You should expect to receive your refund within four weeks of returning your item(s). However, in many cases you will receive a refund quicker. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days) and the time it takes your bank or PayPal to process our refund request (5 to 10 business days). If you need to return an item, simply download the Return Goods Form here and send us an e-mail and include the completed form or provide item number(s), your original order number and reason for the return. We will send you the details on how to return the item(s) at that time. We'll notify you via e-mail of your refund once we've received and processed the returned item(s).
Warranty
RC4WD non-electrical products are warranted to be free of defects in materials and workmanship when new. Our limited warranty does not cover damages due to normal wear and tear, user error of assembly or installation, user modifications, user's failure to perform routine maintenance, addition of aftermarket parts or option parts. This warranty lasts for 30 days after arrival for original purchaser. In the event of a defect under this warranty, RC4WD will, at our discretion, replace the product, provided our inspection indicates that an original defect exists. RC4WD reserves the right to replace any product which is no longer available with a product of comparable value and function. If RC4WD determines the repair is not covered under warranty guidelines, we will contact you to discuss your options.
RC4WD warranties its electronics for 30 days from date of arrival. This covers all electrical items except items that are already noted on the individual product page. If you have a question about our warranty, please send us an e-mail at support@rc4wd.com and we will gladly discuss options with you or follow the process below:
Similar to a product return, a warranty replacement will require specific information such as:
- What you'd like to have done: Return (Brand New in the Box, Return (Open Box) and/or Exchange (Defect)
- RC4WD Order #
- Full Name
- Address
- Item(s) Requesting Warranty Service
- Additional Notes (If Any)
This form can be downloaded here.